Terms and Conditions

26 August 2026 · version 2026-08-26-r1 · TAFI Solutions (tafisolutions.com) · under Law No. 195/2024 of the Republic of Moldova

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I.Identification of the provider

These Terms and Conditions govern the relationship between you and the provider in respect of the service concerned — the tafisolutions.com corporate website and the online booking portal made available to our clients. They constitute a binding agreement between you and the provider and are made available in accordance with arts. 6 and 9 of Law No. 284/2004 on electronic commerce.

Provider: TAFI SOLUTIONS S.R.L. (limited liability company)
IDNO: 1025600051060
Registered office: 17 Ciocirliei str., office 7, Centru, MD-2021 Chisinau, Republic of Moldova
Administrator: FINCIUC ANDRIAN
E-mail: [email protected]
Telephone: +373 69 130 410
Service address: tafisolutions.com

II.Definitions

Provider: TAFI SOLUTIONS S.R.L. (limited liability company), the legal entity providing the Service.
Service: the tafisolutions.com corporate website and the online booking portal made available to our clients, together with all its features, interfaces and related content.
User: Any person accessing the Service, whether or not they hold an account.
Client: The legal entity or authorised individual that has concluded a contract for the Service.
Account: The individual space protected by authentication credentials through which a User accesses the Service.
Client Content: The data, documents and materials uploaded or generated by the Client through use of the Service.

III.Subject matter and acceptance

By accessing the Service, creating an account or ticking the acceptance box, you confirm that you have read, understood and fully accept these Terms and Conditions, together with the Privacy Policy and the Cookie Policy, which form an integral part of them. If you do not agree, please do not use the Service.

If you accept these Terms on behalf of a legal entity, you represent and warrant that you have the authority to bind that entity.

IV.Conclusion of the contract by electronic means

The contract is deemed concluded at the moment the confirmation of acceptance is made available to you and can be accessed, under art. 21 of Law No. 284/2004. The technical steps are: completing the form, reviewing the data entered, expressing acceptance, and receiving the confirmation e-mail.

Identifying and correcting input errors

Before the final submission of any form you can return to the previous steps and amend the data entered. After submission, errors may be reported to the provider's e-mail address, and correction is carried out at no additional cost, to the extent that irreversible effects have not already occurred.

The text of the contract, in the form you accepted, is archived by the provider and remains available on request. The contract may be concluded in Romanian, Russian or English; in the event of any discrepancy between versions, the Romanian version prevails.

V.User account

You are responsible for the accuracy of the data provided at registration and for keeping it up to date.
Authentication credentials are strictly personal and may not be shared. Any action performed through your account is deemed to have been performed by you.
You must notify us without delay of any unauthorised use of your account or any other security breach of which you become aware.
We recommend enabling two-factor authentication for accounts with administrative rights.
The provider may temporarily suspend an account where there are serious indications of compromise, informing you as soon as possible.

VI.Availability of the Service

The provider makes reasonable efforts to ensure monthly availability of at least 99.5%, calculated per calendar month. Excluded from that calculation are: planned maintenance announced at least 48 hours in advance and normally scheduled outside business hours; unavailability caused by your own network or equipment; and force majeure events.

Technical support is available on working days between 09:00 and 18:00 (Republic of Moldova time) at the e-mail address given in section I.

VII.Acceptable use

You must not use the Service to:

activities that infringe the law of the Republic of Moldova or the rights of third parties;
uploading unlawful, defamatory or discriminatory content, or content that infringes intellectual property rights;
sending unsolicited commercial communications to third parties through the Service;
attempting unauthorised access, testing vulnerabilities without the provider's prior written consent, or circumventing technical limits or authentication mechanisms;
mass automated extraction of content (scraping) or its resale without written consent;
any action liable to degrade the performance, security or integrity of the Service or of other users' data.

Breach of this section may lead to immediate suspension of access, without prior notice, and to liability for the damage caused.

VIII.Intellectual property

The Service, its source code, interfaces, structured databases, trade names, trade marks, logos and graphic materials are the property of the provider or its licensors and are protected by Law No. 139/2010 on copyright and related rights and Law No. 38/2008 on the protection of trade marks. You are granted a non-exclusive, non-transferable and revocable right of use, limited to the term of the contract and the agreed purpose.

Client Content remains the property of the Client. The provider acquires only the limited right to store, process and display it to the extent strictly necessary to provide the Service and any requested technical support.

IX.Third-party services and integrations

The Service may include integrations with third-party services (maps, e-Factura, telematics systems, notification providers, payment processors). Their use is subject to those providers' own terms. The provider is not responsible for the availability, accuracy or conduct of third-party services, but makes reasonable efforts to select reliable providers and to inform you of any significant disruption.

X.Protection of personal data

Personal data is processed in accordance with Law No. 195/2024 on the protection of personal data and is described in the Privacy Policy, which forms an integral part of these Terms and Conditions.

To the extent that the provider processes personal data on behalf of the Client, the parties' relationship is governed by a data processing agreement concluded under art. 28 of Law No. 195/2024. The Client, as controller, warrants that it has a valid legal basis for the data it enters into the Service and that it has informed the data subjects.

XI.Backups, export and recovery

The provider performs daily automated backups, retained on cycles of at most 90 days, in locations separate from the production environment. Backups do not replace the Client's obligation to periodically export its essential data.

On termination, the Client may request an export of the Client Content in a structured, commonly used and machine-readable format within 30 days of termination. After that period the data is permanently deleted, save where retention is required by law.

XII.Prices, invoicing and payment

The applicable prices are those set out in the accepted offer or published on the pricing page at the date the contract was concluded. Invoicing is normally monthly or annual, in advance. The payment term is that stated on the invoice; failing such a statement, it is 15 calendar days from issue.

Price changes are notified at least 30 days before they apply and take effect from the start of the next billing period. If you do not accept the new price, you may terminate the contract before it takes effect, without penalty.

Failure to pay an invoice when due may lead to suspension of access following prior notice and a 7 calendar-day cure period.

XIII.Limitation of liability

The Service is provided with reasonable professional care, but without any guarantee that it will operate uninterrupted or entirely free of errors. The provider is liable for direct and foreseeable loss caused by culpable non-performance of its obligations.

To the extent permitted by law, the provider's aggregate liability for any claims arising in a contract year is limited to the amounts actually invoiced and collected in the 12 months preceding the triggering event. The provider is not liable for loss of profit, loss of data caused by the Client or a third party, or for indirect damage.

These limitations do not apply in cases of intent, gross negligence, injury to physical integrity, or in other situations where the law prohibits limitation of liability, including in relations with consumers under Law No. 105/2003 on consumer protection.

XIV.Suspension and termination

A contract of indefinite duration may be terminated unilaterally by either party on 30 days' written notice.
The provider may suspend access, with prior notice and a cure period, in the event of non-payment or breach of the acceptable use section.
Immediate suspension without notice is possible only where continued access would create an imminent security risk or prolong a serious breach of the law.
Termination does not affect payment obligations already due, nor clauses which by their nature survive termination (confidentiality, intellectual property, liability, governing law).

XV.Force majeure

Neither party is liable for non-performance caused by a force majeure event within the meaning of art. 904 of the Civil Code of the Republic of Moldova — including natural disasters, armed conflict, widespread failures of communications networks or electricity supply, and acts of public authorities. The affected party notifies the other within 5 working days and makes reasonable efforts to limit the effects.

XVI.Changes to the Terms

The provider may amend these Terms to reflect developments in the Service or in legislation. Material changes are notified at least 30 days before they take effect, by e-mail or by notice within the Service. If you do not accept the changes you may terminate the contract before they take effect; continued use after that date constitutes acceptance. Current version: 2026-08-26-r1.

XVII.Governing law and dispute resolution

These Terms are governed by the law of the Republic of Moldova. The parties will attempt to resolve any dispute amicably, by written notice and a 15-day response period. Failing settlement, the dispute is subject to the competent courts of Chisinau, Republic of Moldova.

Consumers additionally enjoy the rights provided by Law No. 105/2003 on consumer protection, including the possibility of complaining to the Consumer Protection and Market Surveillance Agency. Nothing in these Terms may restrict those rights.

XVIII.Final provisions

If any clause is held void or unenforceable, the remaining clauses stay in force and the affected clause is replaced by a valid one as close as possible to the parties' original intention.
A party's failure to exercise a right does not constitute a waiver of it.
The Client may not assign the contract without the provider's written consent; the provider may assign it in the course of a reorganisation, having first informed the Client.
Communications between the parties are validly made by e-mail to the addresses stated in the contract or in the account.